What effects will increasing globalization have on America’s knowledge workers?
The question I asked as an undergraduate in 2003, before I had any of the answers, and it has aged into direct relevance. Why factor prices don't equalise, and what that means now.
A Retrospective on Managing a Client Services Team
My earliest operating-model thinking, before I had the vocabulary: headcount, process, and tools as constraint-led capacity work, and the support team as a feedback loop, not a conduit.
I hate priorities
Rigid priority-number columns mislead, and I said so in 2008. What I'd do differently now: weight by cost of delay and treat ordering as a live conversation, not a sorted list.